Terms of Service

Agreement

By purchasing services from or engaging MPower Global LLC ("MPower Global," "we," "us," or "our"), you ("Client") agree to these Terms of Service. If you do not agree, do not use our services.

Services

MPower Global provides the following services: brand identity; websites, funnels, and landing pages; SEO and AI Search Optimization; AI Receptionist; AI Chat Agent; custom AI automations; and the Growth Audit. As new services launch, they are added here and given their own section below.

Client Responsibilities

You agree that all business information, brand assets, and data you provide are accurate and that you have the right to use them. You will maintain any third-party accounts and integrations required for service delivery. You will respond to requests for approvals, feedback, or information within a reasonable timeframe. You will not use our services for any unlawful purpose.

Contact consent. You are responsible for having the consent required by law to contact the people you ask us to reach. This covers the contacts you give us, the contacts already sitting in any CRM, inbox, phone system, or other system you connect us to, and anyone our services call, text, or email on your behalf. You confirm that consent exists and that you will honor opt-outs and do-not-call requests promptly. We build and run the systems; we do not supply the contacts and we do not verify their consent. If you are unsure whether your contact practices meet the rules that apply to you (including federal and state telemarketing and messaging law), get your own counsel before we switch outbound messaging on.

AI Services

Our AI agents and automation services are configured to perform specific functions based on your instructions and approved workflows. You acknowledge that AI outputs are not guaranteed to be error-free and require your ongoing monitoring. You are responsible for reviewing and approving AI-generated content before it is used publicly where applicable. Changes to your business, services, or offerings may require service reconfiguration, which may incur additional fees.

Data and AI providers. To run an AI service we send it only what each task needs: a caller's words, a chat message, the knowledge base you approve. That content goes to the AI model providers we use under their business terms. We do not sell your data or your customers' data, and we do not train models of our own on it.

Payment Terms

Fees are due as specified in your service agreement or invoice. Monthly recurring services are billed in advance. All payments are non-refundable unless otherwise stated in writing. Late payments may result in service suspension. Payment disputes must be submitted in writing within 14 days of the invoice date.

Website Builds: Brand Files and the Review Sequence

Every website we build needs a logo, a color system, and a type system. At checkout you tell us what you already have, and the price reflects it: Website Only when you supply a complete, usable brand; the Logo-Ready brand kit when you have a logo but no written system; the Standard brand kit when the logo needs to be designed or refreshed. A complete brand means the original logo design files (vector formats such as AI, EPS, or SVG, not only a PNG or JPEG), your color codes, and the names of your typefaces.

We review your brand files during onboarding, before design starts. If they fall short of what you selected at checkout, we email you exactly what is missing and give you 7 days to provide it. If the files cannot be provided within that window, the brand kit you turned out to need is added at the difference between what you paid and that kit's price, charged to the payment method saved at checkout, and we design it for you so the build stays on schedule. This happens at the review stage, never after delivery, and never without that written notice. By purchasing a website build you authorize that charge under these conditions.

Some add-ons are scoped after onboarding. Where an add-on such as CRM integration requires more work than its listed price covers (for example, enterprise systems that need a sandbox or custom objects), we tell you the difference before any work starts, and you may drop that add-on for a full refund of its price.

Website Hosting and Build Timeline

Website hosting and care is billed monthly. The monthly subscription begins 14 days after purchase for Starter and Business packages and 28 days after purchase for Growth and Scale packages, runs on a 12-month term from that day, and then renews month to month; after the term you may cancel with 30 days' written notice. The payment method saved at checkout is used for the subscription and for any charge described in these Terms.

Build timelines assume you respond to requests for approvals, content, files, and access within a reasonable time. Days spent waiting on you extend the finish date by the same number of days; we do not charge for that time, and we cannot absorb it.

Ownership and the footer credit. Once paid in full, your website, funnel, or landing page and its content are yours. If you ever leave, we hand you a complete copy to take to your next provider. The small "Built by MPower Global" line in the footer stays on a site we built unless a new provider rebuilds it from scratch.

Your monthly includes unlimited edits, and this applies to every monthly care plan we sell: websites, funnels, and landing pages. An edit is any change to the website, funnel, or landing page you already have: words, prices, photos, proof, buttons, a section added, moved, or hidden, even a full rewrite of a page or of the pitch for the offer you are running. Edits are handled as they come in, with no count and no extra charge. New work is quoted and approved before it starts: a new page or step at the published price, a new feature the build does not have today, a different offer or product (new copy on every step, at the published per-step price and never more than the package price), and a redesign, meaning a new look or a new structure, which is a new build at package price.

Funnel and Landing Page Hosting

Funnel and landing page hosting and care is billed monthly. The monthly subscription begins when the funnel or landing page goes live, runs on a 12-month term from that day, and then renews month to month; after the term you may cancel with 30 days' written notice. The payment method saved at checkout is used for the subscription and for any charge described in these Terms. The build timeline and unlimited edits terms in the Website Hosting section above apply to funnels and landing pages the same way.

SEO and AI Search Optimization

Plans are $497, $997, and $1,397 a month with no setup fee; AI Search Optimization is included in every plan. SEO starts with a 3-month foundation term, billed monthly in advance; after the term it renews month to month and you may cancel with 30 days' written notice. You receive an automated report every month and a strategy call every quarter. SEO needs control of your website and Manager access to your Google Business Profile; you provide both at onboarding, and work that depends on them waits until they are in place. Pages and changes publish when you approve them. If a monthly payment fails, work holds from the date you are paid through and catches up once payment lands; no month is worked unpaid. Results depend on your market; we do not guarantee rankings, placements, or AI citations.

The SEO Site Evaluation and Strategy study is $197, paid at order, and is delivered as a written report. The report is yours regardless of what you decide next. The fee is not refundable once payment is made.

AI Receptionist

We build, configure, and run your AI receptionist for you. You do not set it up or maintain it yourself. Changes to your hours, services, routing, or escalation contacts are included in every plan.

Plans and minutes. Your plan is the one you chose at checkout: Starter ($47 a month, 100 minutes), Basic ($117 a month, 300 minutes), Standard ($247 a month, 750 minutes), Pro ($497 a month, 1,750 minutes), Growth ($797 a month, 3,000 minutes), Scale ($1,197 a month, 5,000 minutes), Unlimited ($1,997 a month, with a fair-use level of 10,000 minutes a month), or an Enterprise plan on the terms of your written quote. Minutes are the only thing we meter. A minute is time the receptionist spends on a call, from the moment it answers until it ends the call or completes the handoff to your team. Minutes are counted by the second and never rounded up. Calls from numbers on your spam blocklist that are stopped before they reach the receptionist use no minutes. Included minutes reset each billing month and do not carry over.

Overage, charged in blocks. Extra minutes cost $0.25 a minute on every plan, sold in blocks: $25 for 100 minutes on Starter and Basic, $50 for 200 minutes on Standard, $125 for 500 minutes on Pro and Growth, and $250 for 1,000 minutes on Scale and Unlimited. The first block is charged only after a cushion past your plan's minutes (125 minutes on Starter, 330 on Basic, 825 on Standard, 1,925 on Pro, 3,300 on Growth, 5,500 on Scale, 11,000 on Unlimited) and covers your usage from the plan limit up. Each later block is charged when the previous one is used up. Blocks are charged as they are reached, to the payment method saved at checkout, and unused block minutes end with the billing month. Calls are never cut off because you passed your minutes.

Unlimited and fair use. Unlimited has no minute cap. Its fair-use level is 10,000 minutes a month, and usage past 11,000 minutes is billed in the $250 blocks above.

Call limits and alerts. A single call is limited to 20 minutes by default. If your calls normally run longer, tell us and we will raise the limit for your line. We alert you if a day's call volume spikes far above your normal pattern, so a problem (for example, a stuck caller or a robocall wave) is caught the same day.

Setup and billing cycle. Setup is a one-time $197 on every plan and includes calendar and CRM integration with the platforms we support. Setup is waived when you choose quarterly prepay: three months of your plan billed upfront, renewing every three months. Quarterly prepay is non-refundable once the quarter starts; overage blocks are still charged as they are reached. Monthly plans are billed in advance each month. Either way there is no long-term contract: cancel with 30 days' written notice, effective at the end of the paid period.

Additional locations. Additional locations can share one minute pool for $49 a month each, with their own call flow, greeting, routing, and escalation contacts. A location that wants separate billing takes its own plan.

Texting. Texts are sold in packs: $20 for 300 texts or $50 for 1,000 texts. Packs roll over until used and refill automatically when they run out. One text is up to 160 characters; a longer message counts as one text per 160 characters, and a message with emoji or special characters counts as one text per 70 characters, because that is how carriers bill it. Only texts we send count against your pack; texts your customers send in are free. Business texting also requires carrier registration (A2P 10DLC), passed through at cost: a one-time fee of up to $46 and a monthly fee of up to $10, depending on campaign type. Most businesses pay $19.50 one-time and $10 a month. Texting starts only once carrier registration is approved.

Failed payments. If a charge fails, we try your backup payment method. If that also fails, your calls forward to the backup number you gave us until the balance is paid, so callers still reach your business.

Recording and disclosure. Calls are recorded and transcribed so you can review them. Recording laws differ by state; you tell us where you operate and we set the greeting to give the notice those laws require. The receptionist tells callers it is an AI assistant whenever it is asked, and wherever the rules require it.

What it may commit to. The receptionist answers from the information you approve, captures details, and, if you choose, books appointments into open time on your calendar and confirms them. It does not quote prices, terms, or outcomes beyond what you have approved, and it hands off to your team, by live transfer or an urgent message, anything outside those rules or anything your escalation rules send to a person. Spam and robocalls are screened and ended, and repeat spam numbers are blocked.

AI Chat Agent

A one-time $497 setup and $197 a month for unlimited conversations; extra channels (Messenger, Instagram, WhatsApp, Telegram) are $49 to $99 a month each. No minimum term; cancel with 30 days' written notice. The agent answers only from the knowledge base you approve and goes live only after you have tested and signed off. When it is unsure, it hands the conversation to your team and captures the visitor's contact details instead of guessing. You are responsible for keeping the knowledge base current; updates are included in the monthly.

Growth Audit

$97, paid at order. You receive a written report within three business days of completing the walkthrough, reviewed by a human before delivery. The report is yours regardless of what you decide next. The fee is not refundable once payment is made.

Custom Automations

The Automation Audit is $297, paid at order, and its full amount is credited toward any build you buy. The report is yours regardless of what you decide next. The fee is not refundable once payment is made. Builds are scoped and quoted from the audit report before any work starts; because every build is different, build prices, support, and monitoring are set in writing per build. Automations connect to your systems through the access you provide; where a system cannot be connected we tell you before you spend anything.

Brand Identity Packages

Your package is the one you chose at checkout. Logo-Ready builds the brand system around a logo you already have: logo file prep (a vectorized logo, transparent versions, a favicon, and every print and web format), a color palette with hex, RGB, and CMYK values, a typography system with headline, body, and accent fonts, and a one-page brand guideline cheat sheet. Standard includes everything in Logo-Ready, plus a new logo designed from scratch with multiple concepts to choose from, business card design, and email signature design. Premium includes everything in Standard, plus a comprehensive brand style guide, profile images and banners for your social platforms and your Google Business Profile, and an animated version of your logo.

Every package includes three revision rounds. A round is one set of changes you send back on work we have shown you. Additional rounds are $47 each; we confirm with you before an additional round starts, and it is charged to the payment method saved at checkout.

Logo-Ready is built on the logo you already have. We clean it up and prepare it: small refinements like the font, spacing, colors, or a slight adjustment to the icon, keeping the same design. A new logo concept is not part of Logo-Ready. An image file such as a PNG or JPEG is fine. If you turn out to have no usable logo at all, we email you, give you 7 days to send one, and if that is not possible your package becomes Standard for the $400 difference, charged to the payment method saved at checkout, and we design your logo. This happens during onboarding, never after delivery, and never without that notice.

Once the work is approved and paid in full, your final brand files are yours, including the editable source files. Concepts you did not choose stay with us and are not transferred. We may show the finished work in our portfolio and case studies.

Your brand is finished within 2 to 4 weeks of the day your onboarding interview is complete. That assumes you come back to us reasonably quickly on each review and on requests for files; every day a review sits waiting on you moves the finish date by a day. Final files are delivered through a shared Google Drive folder. No calls are required at any stage: every review happens by email.

Intellectual Property

Content created by MPower Global on your behalf becomes your property upon full payment. MPower Global retains ownership of its proprietary systems, frameworks, and methodologies. You grant MPower Global a limited license to use your brand assets solely for service delivery.

Confidentiality

Both parties agree to keep the other's confidential business information private and not to disclose it to third parties without consent, except as required by law.

Limitation of Liability

MPower Global’s total liability to you for any claim arising from our services shall not exceed the total fees paid by you in the 90 days preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

Termination

Either party may terminate services with 30 days' written notice, except where a service section in these Terms sets a minimum term: website, funnel, and landing-page hosting runs on a 12-month term, and SEO starts with a 3-month foundation term, after which each renews month to month. We may terminate immediately for non-payment or material breach. Fees owed through the termination date remain due. Upon termination, we will provide you with any deliverables completed and paid for.

Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in Clark County, Nevada under the rules of the American Arbitration Association. You waive the right to participate in class action litigation.

Governing Law

These Terms are governed by the laws of the State of Nevada.

Age Restriction

You must be at least 18 years of age to engage our services.

Changes to These Terms

We may update these Terms from time to time. Continued use of our services following notice of changes constitutes acceptance.

Contact

MPower Global LLC · hello@mpowerglobal.ai